Refund
REFUND AND CANCELLATION POLICY
Last updated: 19-10-2026
1. IF WE CANCEL A TOURNAMENT
If we cancel a tournament, every entry fee paid for it is returned to your wallet automatically. The reason is shown on the tournament page and sent as a notification.
2. IF WE POSTPONE OR CHANGE THE SCHEDULE
Your registration stays valid for the new time. If you cannot play at the new time, contact support before the match starts and we will review a refund of the entry fee to your wallet.
3. WHEN ENTRY FEES ARE NOT REFUNDED
- You joined and did not play, or joined late after the room was closed.
- You entered a wrong in-game name or player ID.
- You were disqualified for breaking the rules or cheating.
- Problems on your side, such as internet, device, power or game-app issues.
4. SERVER OR ROOM PROBLEMS
If a match cannot be played because of a problem on our side (for example a wrong room ID that we shared), we will replay the match or refund the entry fee to your wallet.
5. DEPOSITS (ADDING MONEY)
- Deposits are credited to your wallet only after we verify the payment.
- If your payment was debited but is not credited after verification, send us the UTR number and screenshot at [Support Email] within 48 hours. If we confirm we received it, we will credit it. If it did not reach us, please contact your bank or UPI app.
- If you paid twice by mistake, tell us and we will review the duplicate payment.
- Deposits are meant for tournament entry. Unused deposits can be refunded only where we say so here or where the law requires.
6. REWARDS
Winner prizes and kill rewards are not refunds. They are added only after verification. If a match is cancelled or the result is disputed and cannot be verified, no kill reward is paid for that match.
7. WITHDRAWALS
A withdrawal that is rejected or fails is returned to your wallet earnings. A withdrawal marked "Paid" cannot be reversed.
8. IF PAID FEATURES ARE SUSPENDED
If we have to suspend paid features, we will tell you and handle your wallet balance as the law and our payment partners require.
9. HOW TO ASK FOR A REFUND
Email [Support Email] within 48 hours of the event with: your username, tournament name or ID, UTR number (for deposits) and a short explanation with screenshots or recordings.
10. HOW LONG IT TAKES
Refunds to your wallet are usually done within 2 working days after we approve them.
Last updated: 19-10-2026
1. IF WE CANCEL A TOURNAMENT
If we cancel a tournament, every entry fee paid for it is returned to your wallet automatically. The reason is shown on the tournament page and sent as a notification.
2. IF WE POSTPONE OR CHANGE THE SCHEDULE
Your registration stays valid for the new time. If you cannot play at the new time, contact support before the match starts and we will review a refund of the entry fee to your wallet.
3. WHEN ENTRY FEES ARE NOT REFUNDED
- You joined and did not play, or joined late after the room was closed.
- You entered a wrong in-game name or player ID.
- You were disqualified for breaking the rules or cheating.
- Problems on your side, such as internet, device, power or game-app issues.
4. SERVER OR ROOM PROBLEMS
If a match cannot be played because of a problem on our side (for example a wrong room ID that we shared), we will replay the match or refund the entry fee to your wallet.
5. DEPOSITS (ADDING MONEY)
- Deposits are credited to your wallet only after we verify the payment.
- If your payment was debited but is not credited after verification, send us the UTR number and screenshot at [Support Email] within 48 hours. If we confirm we received it, we will credit it. If it did not reach us, please contact your bank or UPI app.
- If you paid twice by mistake, tell us and we will review the duplicate payment.
- Deposits are meant for tournament entry. Unused deposits can be refunded only where we say so here or where the law requires.
6. REWARDS
Winner prizes and kill rewards are not refunds. They are added only after verification. If a match is cancelled or the result is disputed and cannot be verified, no kill reward is paid for that match.
7. WITHDRAWALS
A withdrawal that is rejected or fails is returned to your wallet earnings. A withdrawal marked "Paid" cannot be reversed.
8. IF PAID FEATURES ARE SUSPENDED
If we have to suspend paid features, we will tell you and handle your wallet balance as the law and our payment partners require.
9. HOW TO ASK FOR A REFUND
Email [Support Email] within 48 hours of the event with: your username, tournament name or ID, UTR number (for deposits) and a short explanation with screenshots or recordings.
10. HOW LONG IT TAKES
Refunds to your wallet are usually done within 2 working days after we approve them.